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All orders placed on Anua Skincare Store are carefully prepared and processed to ensure accuracy and quality. Orders are typically processed within 1–3 business days before shipment. Processing time includes order verification, product preparation, and packaging.
Once an order has been processed, it is forwarded to our shipping partners for delivery.
After dispatch, orders generally arrive within an estimated timeframe of 6–12 days. Delivery times may vary slightly depending on destination, logistics conditions, and local delivery services, but most customers receive their orders within the stated estimate.
We work closely with trusted logistics providers to ensure reliable and timely delivery for every order.
All orders placed on our website qualify for free shipping, with no minimum purchase required. Shipping costs are fully covered by us and will be reflected as free at checkout.
Once your order has shipped, a confirmation email with tracking information will be sent to the email address provided at checkout. Tracking details allow you to follow your shipment’s progress until delivery.
Please allow some time for tracking information to update after the order has been dispatched.
To ensure successful delivery, customers are responsible for providing accurate and complete shipping information at checkout. Orders shipped to incorrect or incomplete addresses may experience delays or delivery issues.
If a shipment is returned due to an address issue, our support team will assist in resolving the matter where possible.
We are committed to providing a smooth delivery experience. If you have any questions or concerns regarding your shipment, our support team is available to assist.
For shipping-related inquiries, please contact:
press@anuahub.com
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