Refund Policy

Returns Eligibility

At Anua Skincare Store, customer satisfaction is important to us. Eligible items may be returned within 60 days of delivery. To qualify for a return, products must be unused, in their original condition, and returned with all original packaging included.

Items that show signs of use, damage, or alteration may not be eligible for a refund.

Return Process

Once a return request is approved, customers may proceed with sending the item back according to the provided instructions. Returned items are inspected upon arrival to ensure they meet return eligibility requirements.

After the return has been received and verified, the refund process will begin.

Refund Processing Time

Approved refunds are processed within 5–10 business days after the returned item has been received and inspected. Refunds are issued to the original payment method used at checkout.

Please note that the time it takes for the refunded amount to appear may vary depending on the payment provider.

Refund Amount

Refunds cover the product purchase price. Shipping fees are not charged on orders, as all purchases include free shipping. Any applicable refunds will reflect the amount paid for the returned items.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety considerations. Such items will be clearly identified at the time of purchase.

Refund Support

We aim to make the refund process clear and straightforward. For assistance with returns or refunds, our support team is available to help.

For refund-related inquiries, please contact:
press@anuahub.com