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At Anua Skincare Store, we are committed to providing reliable, respectful, and consistent customer service. Our support team is dedicated to assisting customers throughout the shopping journey, from order placement to post-purchase care.
Every interaction is handled with attention to detail and a focus on long-term customer satisfaction.
Customer support is available to assist with inquiries related to orders, shipping, returns, refunds, and general account matters. We aim to respond to all inquiries in a timely and professional manner.
All communications are handled through our official support channels to ensure accuracy and efficiency.
Our support team can assist with order-related matters including order status, tracking updates, address corrections prior to shipment, and general purchase information. Once an order has been processed and shipped, certain changes may no longer be possible.
We encourage customers to review order details carefully before completing a purchase.
We provide support for shipping-related inquiries, including tracking updates and delivery status. Orders are processed within 1–3 business days, with estimated delivery occurring within 6–12 days after dispatch.
Our team works closely with logistics partners to help ensure smooth delivery whenever possible.
Customer service assistance is available for return and refund requests in accordance with our Refund Policy. Eligible items may be returned within 60 days of delivery, and approved refunds are processed within 5–10 business days after inspection.
Clear guidance is provided throughout the return process to help ensure a straightforward experience.
We strive to maintain clear, courteous, and transparent communication at all times. All customer inquiries are reviewed carefully to provide accurate and helpful responses.
Inquiries submitted with incomplete information may require additional clarification to ensure proper assistance.
For customer service assistance, please contact us at:
press@anuahub.com
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